How RuneHeaven Works

1. RuneHeaven at a Glance

RuneHeaven is a player-to-player marketplace built exclusively for Old School RuneScape. It connects buyers who want gold, services, or accounts with verified OSRS players who provide them. Think of it as a specialized online market — like an eBay or Etsy, but designed specifically for the OSRS community, with protections and verification standards tailored to the realities of trading in-game goods.

The Transaction Flow: 30,000-Foot View

2. Complete Buyer's Guide: From Browse to Delivery

Buying on RuneHeaven is designed to be straightforward. Here is every step in detail — from creating your account to receiving your gold or completed service.

Step 1: Create Your Free RuneHeaven Account

Click "Sign Up" at the top of runeheaven.com. You need only an email address and a password to create a buyer account. No credit card is required to sign up. Verify your email address via the confirmation link sent to your inbox. The entire process takes under 60 seconds.

Step 2: Browse and Filter Listings

The RuneHeaven marketplace has dedicated sections for each listing category: OSRS Gold, Questing Services, Power Leveling, Cape Services, Boss/Raids Services, Minigame Services, and OSRS Accounts. Within each category, you can filter by:

• Price — Minimum and maximum total price or per-unit price (GP/million for gold)
• Delivery time — Filter for sellers who guarantee delivery within a specific window
• Seller rating — Filter for sellers above a minimum star rating (recommended: 4.7+)
• Verification status — Filter for fully verified sellers only (recommended)
• Payment method — Find sellers who accept your preferred payment type

Step 3: Evaluate a Seller

Before placing an order, spend 30 seconds reviewing the seller's profile. Every verified RuneHeaven seller profile shows:

Step 4: Place Your Order

1. Select the amount or service you want. For gold: enter the amount in millions. For services: select the specific package from the seller's listing.
2. Confirm your in-game username exactly as it appears in OSRS. This is where gold will be delivered. Typos here cause delivery issues that are technically buyer-error and may not be covered by the Buyer Guarantee.
3. Select your payment method and complete payment. Your funds go to RuneHeaven's escrow — not directly to the seller.
4. You receive an order confirmation with an order number. The seller receives a delivery request notification simultaneously.

Step 5: Receive Your Gold or Service

For gold delivery: the seller will contact you through the RuneHeaven order chat with the world number and meeting location (usually a high-traffic bank or the Grand Exchange). Log in, navigate to the specified world and location, and accept the trade. Most deliveries complete within 2–8 minutes of order placement.

For service delivery: the provider will contact you through the order chat with any access requirements (character name, any needed credentials for account-share services). Follow their instructions. Service timelines vary — a Fire Cape service may take 2–3 hours, a full quest package may take a day or two.

Step 6: Confirm and Leave a Review

Once you have received your gold or confirmed a service is complete, click "Confirm Delivery" in your order dashboard. This releases the escrow payment to the seller. You are then prompted to leave a star rating and written review. Honest reviews — both positive and critical — make the RuneHeaven community better for everyone. They take 60 seconds and are the most valuable thing you can do for the next buyer.

3. Complete Seller's Guide: From Application to Payout

RuneHeaven gives skilled OSRS players a professional platform to earn real money from their expertise. Here is the complete lifecycle of becoming and operating as a RuneHeaven seller.

Who Can Become a RuneHeaven Seller?

Any OSRS player can apply to become a seller provided they:

• Are 18 years of age or older (or the legal adult age in their jurisdiction)
• Have a genuine OSRS account with the skills or gold they intend to sell
• Earn their gold through legitimate manual gameplay (not automation software)
• Can commit to the response time and delivery standards required for their listing category
• Agree to and understand RuneHeaven's seller terms of service

The Seller Application Process

1. Submit application at runeheaven.com/become-a-seller. Provide your OSRS account information, the service categories you want to offer, your gold sourcing method (for gold sellers), and any references from other platforms or community standing you want to include.
2. OSRS knowledge and account review. RuneHeaven's team reviews your application for plausibility and consistency. An account claiming to sell fire cape services should have the combat stats, gear, and experience history to support that claim.
3. Sample transaction. Complete a monitored sample delivery with a RuneHeaven team account acting as test buyer. This tests your communication, delivery speed, and method safety.
4. Approval notification. You receive approval (or a detailed rejection reason) within 24–48 hours. Approved sellers enter a 10-transaction conditional period.
5. Create your first listing. Use the listing creation tool to set up your services: description, pricing, delivery time guarantee, and any requirements from buyers (character level minimums, item requirements for services).
6. Start selling. Your listing is live and searchable in the RuneHeaven marketplace. Orders arrive via email notification and the seller dashboard.

Managing Orders as a Seller

• Accept or decline within your response window. Every listing has a stated response time (1 hour, 4 hours, etc.). Consistently failing to respond within your window damages your completion rate.
• Communicate clearly in order chat. Tell the buyer when to expect you, confirm their character name, give clear in-game meeting instructions. Clear communication is the #1 factor in positive reviews.
• Complete promptly. Buyers rate delivery speed. Meeting or beating your stated delivery time consistently is the fastest way to build a high-rated seller profile.
• Request confirmation. After delivery, prompt the buyer to confirm in their dashboard. Many buyers forget — a friendly reminder in the order chat is normal and expected.

Getting Paid: Seller Payouts

Escrow funds are released to your RuneHeaven seller balance when the buyer confirms delivery or 72 hours after delivery without buyer action (if no dispute is opened). From your seller balance you can withdraw via:

• PayPal (processing: 24–48 hours)
• Bitcoin, Ethereum, USDT, Litecoin (processing: 1–24 hours depending on network)
• Bank transfer — select regions (processing: 2–5 business days)

Minimum withdrawal amounts apply per payment method. Full details are in the seller dashboard under "Withdrawals." RuneHeaven does not hold seller funds beyond the escrow period for confirmed deliveries.

4. How the Escrow Payment System Works

RuneHeaven's escrow system is the core of its buyer protection. Understanding exactly how escrow works — and why it makes RuneHeaven fundamentally safer than peer-to-peer trading without it — is essential for every user.

When you pay for an order on RuneHeaven, your money does not go to the seller. It is held by RuneHeaven in a segregated escrow account — effectively a neutral holding position controlled by the platform. The seller knows the money exists and is committed, which motivates delivery. You know the money has not been handed over yet, which means you retain leverage if something goes wrong.

Escrow Release Conditions

5. Understanding RuneHeaven Listings

Every service or gold offering on RuneHeaven is presented as a structured listing that gives buyers all the information they need to make an informed purchase decision. Knowing how to read a listing correctly saves time and prevents misunderstandings.

Anatomy of a RuneHeaven Listing

Listing Categories on RuneHeaven

• 🪙 OSRS Gold — GP in any quantity from 10M upward, priced per million
• 📜 Questing Services — Individual quests or quest packages
• ⚔️ Combat Power Leveling — Training specific combat skills to target levels
• 🏋️ Skill Power Leveling — Non-combat skills (Agility, Herblore, Farming, etc.)
• 🔥 Cape Services — Fire Cape, Infernal Cape, Skill Capes, Quest Cape
• 🏰 Raid Services — CoX, ToB, ToA carries and kill counts
• 🎯 Boss Services — Individual boss kills and kill count farming
• 🎮 Minigame Services — Pest Control, Barbarian Assault, NMZ, GOTR
• 🗺️ Achievement Diaries — Easy through Elite diary completions by region
• 👤 OSRS Accounts — Pre-built accounts of various types and progression levels
• 💬 Coaching & Guides — Live 1-on-1 coaching sessions with experienced players

6. Reviews, Ratings & the Reputation System

RuneHeaven's review system is the backbone of seller accountability on the platform. Every review is from a verified buyer who completed a real transaction. Understanding how the system works helps both buyers find the best sellers and sellers understand what drives their ratings.

How Reviews Work

• ✅
  Only verified buyers can leave reviews. You must have a confirmed, completed order to review a seller. No fake reviews. No competitor reviews. No incentivized reviews from sellers asking buyers to leave positive feedback in exchange for discounts.
• ✅
  Reviews cannot be deleted by sellers. Sellers can respond to reviews — and polite, professional responses to negative reviews are visible to future buyers — but cannot remove them. A 3-star review stays on a seller's profile permanently.
• ✅
  Review manipulation results in permanent removal. Any seller caught pressuring buyers for positive reviews, offering compensation for review changes, or submitting fake reviews through secondary accounts is permanently banned from the platform.
• ✅
  Buyers can edit reviews within 7 days. If a seller resolves a problem after an initially negative review, the buyer can update their review to reflect the resolution. This creates an incentive for sellers to fix issues even after a transaction is technically complete.
• ⚠️
  Abusive buyer reviews are removable. If a buyer leaves a review containing personal attacks, threats, or demonstrably false information, sellers can flag it for RuneHeaven review. Factually accurate critical reviews — even harsh ones — are not removed.

What the Star Rating Means

7. Customer Support: How to Get Help

RuneHeaven's support team is staffed by OSRS players who understand the game, the marketplace, and the specific issues that arise in OSRS trading. This is not a generic e-commerce support team reading from a script — these are people who know what a Fire Cape service involves and can meaningfully assess whether a delivery was acceptable.

Support Channels

What Support Can and Cannot Do

8. Fee Structure: No Hidden Costs

RuneHeaven commits to full fee transparency. Here is exactly how the platform earns revenue and what costs apply to buyers and sellers.

For Buyers

For Sellers

"We would rather lose a sale than surprise a buyer with fees they did not see coming. The price you see when you browse is the price you pay. That is a non-negotiable principle for us."
— RuneHeaven Founding Team

9. Your RuneHeaven Account: Settings & Security

Your RuneHeaven account is your identity on the platform — it holds your order history, your saved payment methods, your reviews, and (for sellers) your listings and earnings. Keeping it secure is as important as keeping your OSRS account secure.

Account Security Checklist

• 🔒
  Enable Two-Factor Authentication. Go to Account Settings → Security → Two-Factor Authentication. This requires a code from your authenticator app for every login, preventing unauthorized access even with your password.
• 🔒
  Use a unique, strong password. Different from your email, different from your OSRS account. 16+ characters. Use a password manager. Never reuse passwords across sites.
• 🔒
  Verify your email address is secure. If someone accesses your email, they could trigger a password reset. Use a dedicated email for RuneHeaven with its own 2FA.
• 🔒
  Review active sessions periodically. Account Settings → Security → Active Sessions shows all devices currently logged in. Revoke any sessions you do not recognize.
• 🔒
  Never share your RuneHeaven login. No service requires access to your RuneHeaven account. Sellers need your in-game character name, not your RuneHeaven credentials. Anyone asking for your RuneHeaven login is attempting account theft.

Account Features Available to All Users

• Order History — Complete record of every transaction with receipts and chat logs
• Saved Payment Methods — Tokenized (secure) storage of payment details for faster checkout
• Price Alerts — Set notifications for when gold prices drop below a target rate
• Favorite Sellers — Bookmark sellers you have had good experiences with for quick repeat purchases
• Review History — View all reviews you have left across your purchase history
• Support Ticket History — Full log of all support interactions for reference

10. Frequently Asked Questions