How fast is delivery?
Most OSRS gold orders are delivered within 5-15 minutes. Large orders (10M+) may take 30 minutes to an hour depending on stock availability and account verification. We prioritize speed and security - if an account shows suspicious activity, we'll notify you immediately.
Is buying gold safe?
Yes, we prioritize your account safety. We use trusted delivery methods, never ask for passwords or PIN codes, and never trade on suspicious accounts. Our methods comply with OSRS Terms of Service. Always verify communication through our Live chat 24/7 support team.
What payment methods do you accept?
We accept PayPal, credit/debit cards, bank transfers, and cryptocurrency (Bitcoin, Ethereum, USDT). Each method has different processing times. For custom payment arrangements or bulk orders, contact our support team via Live chat.
Will my account be banned?
Jagex bans accounts based on suspicious activity patterns, not on buying gold itself. We use methods that have been proven safe. However, we recommend: (1) Don't buy gold too frequently in short periods, (2) Use it naturally over time, (3) Don't trade it away immediately, (4) Avoid using the same payment method repeatedly.
How do I protect my account when trading?
Always meet in a safe location (Lumbridge recommended). Have a friend's account nearby for witnesses. Don't trade all your gold at once. Set a bank PIN before trading. After receiving gold, change your password immediately. Never meet at the same location twice or accept items from the same seller immediately after receiving gold.
Do you offer bulk discounts?
Yes! Orders of 100M+ receive 3-5% discounts. 500M+ orders get 5-10% discounts. 1B+ orders have special pricing. Contact us for custom quotes on massive orders. We can arrange split deliveries to minimize account risk.
What if I don't receive my order?
If you don't receive gold within the agreed timeframe, contact support immediately via Live chat. We'll verify the transaction and either redeliver or issue a full refund. Refunds are processed to your original payment method within 3-5 business days.
Do you offer item sales and account services?
Yes! We provide rare items (Dragon, Barrows items, etc.), account leveling services, quest completions, diary completions, and custom training. Each service is tailored to your needs. Request a quote for specific services.
How much does a quest completion cost?
Quest prices vary: Story quests (Prince Ali Rescue) = 50-200K, Mid-level quests (Monkey Madness) = 500K-2M, Grandmaster quests (Lunar Diplomacy) = 2-5M. We also do partial completions. Get a custom quote by listing your requirements.
How do I contact support?
We respond within minutes (24/7). Email: support@runeheaven.com for non-urgent inquiries. Discord support available for regular customers. Always save our contact info and verify links before messaging.
Is there a minimum order amount?
Minimum order is 100K OSRS gold. For items and services, minimums vary. Contact support for special requests or smaller orders. We may combine multiple orders to meet minimums.
